CANCELLATION AND REFUND
UNFORTUNATELY, AS PER OUR POLICY, CANCELLATION AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.
EXCHANGE/RETURN OF PRODUCTS
YOU MAY INITIATE THE REQUEST OF AN EXCHANGE/RETURN OF A PRODUCT IF:
- PRODUCT DOES NOT FIT;
- BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;
- PRODUCT IS DEFECTIVE;
- PARTS OF THE PRODUCT OR ACCESSORY IS MISSING.
EXCHANGE/RETURN PROCEDURE
INITIATING AN EXCHANGE:
TO INITIATE AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED AT INFO@KRIMINDIA.COM WITHIN 7 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS.
QUALITY CHECK:
ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:
- THE PRODUCT/S ARE RETURNED AFTER USE.
- THE PRODUCT/S ARE DAMAGED.
SHIPPING THE EXCHANGE:
IF THE EXCHANGE IS CONFIRMED, THE CUSTOMER IS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO KRIM INDIA. PLEASE PROVIDE THE TRACKING ID TO INFO@KRIMINDIA.COM IN THE SAME EMAIL THREAD.
PROCESSING TIME:
ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.
DEFECTIVE PRODUCTS:
IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT INFO@KRIMINDIA.COM, AND WE WILL RESPOND WITHIN 24 HOURS.
EXCHANGE LIMITATIONS:
EXCHANGES ARE ALLOWED FOR THE SAME PRODUCT FOR SIZE ONLY ONCE. EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL ISSUE A STORE CREDIT.
STORE CREDIT:
IN CASE OF A RETURN, THE AMOUNT WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF STORE CREDIT THAT CAN BE USED FOR YOUR NEXT PURCHASE ONLINE. YOU WILL RECEIVE A UNIQUE CODE ON YOUR REGISTERED EMAIL ADDRESS.
STORE CREDIT VALIDITY:
THE STORE CREDIT IS VALID FOR 1 MONTH FROM THE DATE OF ISSUE.
WE HOPE THIS POLICY ENSURES A CONFIDENT SHOPPING EXPERIENCE AT KRIM INDIA. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE AT INFO@KRIMINDIA.COM